Refund Policy

1. Overview

This policy explains how refunds work for HiddenRoute premium subscriptions, operated by Moreapps Limited (Hong Kong SAR). How your purchase is refunded depends on where you bought it.

2. Purchases Made Through the Apple App Store

Subscriptions purchased in the iOS app are billed by Apple, and refunds for them are handled exclusively by Apple under Apple's own terms. We are unable to issue refunds for App Store purchases ourselves. This does not limit any mandatory consumer rights you may have.

To request a refund, use Apple's refund service at reportaproblem.apple.com or contact Apple Support.

You can cancel your subscription at any time in your App Store subscription settings; you will keep premium access until the end of the current billing period.

3. Purchases Made on Our Website (Card)

Card payments on our website are processed by Stripe.

• 14-day money-back guarantee. If you are not satisfied with the Service, you may request a full refund within 14 days of your first subscription purchase.
• Renewals. Renewal charges are generally non-refundable. To avoid a renewal charge, cancel your subscription in the billing portal before the renewal date; you will keep access until the end of the paid period.
• Refunds are issued to the original payment method, normally within 5–10 business days of approval.
• We may decline a refund where we detect abuse of this policy (e.g., repeated purchase-and-refund cycles) to the extent permitted by law.

4. Cryptocurrency Purchases

Cryptocurrency payments are one-time purchases for a fixed access period and are final and non-refundable, except where a refund is required by applicable law. Where a refund is legally required, we determine the refund method, and network or conversion costs may be deducted to the extent permitted. Crypto purchases do not auto-renew, so no cancellation is needed.

5. Promotional and Complimentary Access

Free trials, promotional access, and access granted by our team carry no monetary value and are not eligible for refunds.

6. EU/UK Consumers

If you are a consumer in the EU or UK, you may have a statutory 14-day right of withdrawal for digital services. By starting to use the Service immediately after purchase, you request immediate performance; where you exercise the right of withdrawal after having used the Service, we may deduct an amount proportionate to the service already provided, to the extent permitted by law. Nothing in this policy limits your mandatory statutory rights.

7. How to Request a Refund

Email support@hiddenroute.app from the email address associated with your account, stating the purchase date and channel (website card payment or crypto). For App Store purchases, please use Apple's refund process (Section 2). We normally respond to refund requests within 5 business days.

8. Contact

Moreapps Limited
Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong SAR China
support@hiddenroute.app · contact@moreapps.company